FAQ

1. Flat Rate Shipping

Flat Shipping rate is free on any order delivered in France.

It mounts to €15 for an international delivery

2. Shipping & tracking

Shipping method

Pending order verification and credit approval, orders placed prior to noon Eastern time and shipping to the address listed with your credit card company as your official billing address will within 5 business days. (Saturday, Sunday and holidays are not considered business days.)

American College endeavors to ship purchases within 48 hours of receiving your order.
Each address you instruct us to ship to, including gift-recipient addresses, is considered a separate order and is subject to applicable shipping charges.

We ship via Colissimo to deliver your order in Europe and via Chronopost for the rest of the world.

Once your entire order is completed, we will e-mail you a shipping confirmation with the tracking information.

Delivery schedules are estimated. Actual delivery times may vary depending on shipping locations. When estimating package delivery time, please allow time for credit approval, address verification and order processing.

Tracking

If you have an account with Americancollegeusa.com, it’s easy to check the status of your orders. Simply go to View Order History under My Account. From there, click on any order number for complete order details, including the delivery tracking number.

3. Order Exchange

In order for us to proceed, would you please send us back the merchandise at the following address:

CHAR’K – AMERICAN COLLEGE
29 rue Bernard
ZI Les Vignes
93000 Bobigny
FRANCE

FRANCE

Please do not forget to join a note and specify your order reference.

2nd shipment is American College USA’s treat.

4. Refund

- Refund is possible within 30 days after delivery

- No refund will be done on a credit slip

5. Secured Payments

Security for payment by debit card is ensured by an on-line SSL standard payment system.
You can use Paypal or our bank payment module provided by La Banque Populaire (Cyberplus)